WOW!: The Wow Effect Workshop

🚀 The WOW Effect: Innovating for Legendary Service Cultures

Tired of just providing service? It's time to create memories and magnets for repeat business!

This intensive, 2-hour WOW Effect Workshop is specifically designed for Leaders and Consultants who have a crucial need to acquire powerful customer/client service frameworks to drive loyalty and glitch resolution. Crucially, you'll also learn to constantly innovate to stay at the forefront of curating memorable experiences that people come back again and again to experience. By mastering these strategies, you will be able to create an impactful service culture within your organizations or for the stakeholders they support.

Learn how to transform transactional moments into legendary experiences. In just 2 hours, we'll equip you with the mindset and tools to become an Experience Curator, not just a service provider!

You'll master frameworks essential for any service-driven leader:

• The Six Service Steps for flawless delivery and operational excellence.
• Innovation Ingredients for designing delightful, repeatable surprises and developing a pipeline of new service features that keep clients captivated and coming back.
• The Bouncing Back Philosophy—the essential framework for glitch resolution, turning any mishap into a win and driving unparalleled client loyalty.

Stop serving and start WOW-ing! Your ability to innovate and consistently deliver legendary experiences will become your ultimate competitive advantage.

What Previous Participants Have to Say

David Ho, Award Winning Insurance Broker

- Woon Jiun is an absolute master in service mentality. Love his powerful yet passionate session.

Ian Choo, Talent Lead APAC, New Balance

- Excellent experience, quality training! Amazing stories that can bring great perspectives and build a service mentality!

Cindy Tan, Human Resources Manager, Merit Medical Systems Inc

- Woon Jiun is incredibly fun and approachable trainer and facilitator who creates a warm, engaging atmosphere that makes learning truly enjoyable. The energy and openness encourage active sharing, that sparks a positive and supportive chain reaction— participants leave inspired, more connected, and motivated to pass that positivity on.

Terms and Conditions

By registering and attending, you agree to be bound by these terms.

Participant Conduct: The organisers the right to remove any participant from the class or workshop who is disruptive, engages in inappropriate behavior, or violates the spirit of a positive learning environment. In such cases, no refund will be provided.

Postponement or Cancellation: In the event that a class or workshop needs to be postponed or canceled due to unforeseen circumstances (e.g., trainer illness, technical issues, insufficient registrations), the organisers will either reschedule the engagement or offer a full refund to all registered participants. The organisers will endeavor to provide as much notice as possible.

No Unauthorized Recording: Participants are strictly prohibited from making any audio, video, or photographic recordings of the class or workshop, including but not limited to presentations, discussions, and exercises, without the express prior written approval of the organisers.

Intellectual Property: All materials provided during the engagement, including but not limited to slides, handouts, exercises, and proprietary methodologies, are the intellectual property of the organisers. These materials are for the participant's personal use only and may not be reproduced, distributed, or used for commercial purposes without prior written consent.

Limitation of Liability: The organisers shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or goodwill, arising from your participation in our engagements, except where such exclusion or limitation is prohibited by law. Our total liability will be limited to the amount paid for the specific engagement.