Are you delivering a great service… but relying on it living in your head?
This practical, hands-on workshop is designed for small business owners who want to create a consistent, standout experience for their customers using automated processes without losing the human touch.
You may already be doing brilliant work, but:
- Is the process consistent all the time?
- Do your clients each receive a personal experience with you?
- Do you know where your “wow” moments really happen?
- Could someone else in your business confidently deliver the same standard if they needed to?
By the end of the session, you will:
- Understand the difference between process mapping and customer journey mapping, and how to use both in your business
- Map out a clear, focused onboarding journey for your customers or clients
- Identify your key “wow moments” that really matter to your customers, and learn how to showcase them intentionally
- Create a practical journey map you can take away and use immediately
- Feel more confident that your service experience is consistent, even as your business grows
This workshop is ideal for:
- Small business owners and sole traders
- Anyone who wants to improve customer experience without overcomplicating their processes
No prior knowledge of journey mapping or process design is needed. Just bring your business and an open mind.
