Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Refreshments: Snacks, Beverages and Lunch included in a classroom session
Course Delivery: Classroom
Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount
Course Overview:
This one-day program is specifically designed for debt collection call center agents and credit department staff who interact with customers dealing with overdue or outstanding debts.
The course introduces best practices and negotiation techniques tailored to help collection staff handle difficult collection conversations with professionalism. By the end of this course, participants will have a greater ability to effectively engage with debtors and successfully collect overdue debts.
Target Audience:
This course is ideal for:
Learning Objectives:After completing this course, participants will be able to:
Prerequisites:
No formal prerequisites are required.
Course Materials:
Participants will receive:
Technical Requirements:
For eBooks:
Certification:
Upon completing the training, You will receive a Course Completion Certificate from Leadflake.
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