Mastering Assertiveness with Confidence 1-Day Workshop

Wish You’d Spoken Up Differently? Ever walked away from a conversation thinking, “I wish I’d said that” — or wishing you’d said it differently? Whether it’s with clients, colleagues, or family, speaking up can be hard.

Assertiveness isn’t aggression, passivity, or passive-aggressiveness.It’s clear, confident communication grounded in self-respect and mutual respect — saying what you mean, meaning what you say, without being mean.

In this engaging, hands-on one-day programme, you’ll gain practical tools, scripts, and strategies to:

• Say “no” without guilt
• Give and receive feedback respectfully
• Set and protect healthy boundaries
• Navigate conversations with seniors, clients, peers, and difficult personalities
• Stay calm and composed under pressure

Whether you’re a newly promoted manager, a high-performing professional who struggles to say no, or a quiet contributor who wants to be heard without changing who you are — this course will help you communicate effectively in any situation.

Who Should Attend

Perfect for:

• Managers, team leads, and supervisors facing tough people conversations
• Professionals in client-facing or stakeholder roles
• Individuals who want to speak up confidently without damaging relationships
• HR & L&D professionals developing team communication skills

Course Highlights

✔ Practical sentence frameworks and ready-to-use scripts
✔ Real-world roleplays with personalised feedback
✔ Emotional regulation techniques for high-pressure moments
✔ Strategies for navigating power dynamics and cultural differences

Key Takeaways

By the end of this course, you will be able to:

• Speak up with clarity and confidence
• Set boundaries without guilt
• Build trust through respectful, direct communication
• Handle challenging conversations with poise and professionalism