Leading Service Culture at Scale

Leading Service Culture at Scale

Service culture does not scale through slogans or training alone. It scales through design. This sharing draws on a real world examples grounded in Organisation Development (OD) practices, showing how senior leaders build the conditions for consistent service across departments and touchpoints. Participants will leave with a leadership blueprint to scale service excellence in a way that is sustainable and system driven.

Join this session to discover how to lead a service culture that truly scales. Learn how to design the systems, conditions, and leadership practices that make service excellence consistent and sustainable across your organisation.

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