Customer Service Training for Schools

Overview
In a school, every interaction is an opportunity to build trust and strengthen your community. This CPD-accredited course is specifically designed to equip customer-facing staff—from admissions and front office to administration—with the skills to create a positive and supportive environment for parents, students, and visitors.

Who is This Course For?
This course is essential for anyone in a school setting who interacts with the public, including:

• School administrators and principals
• Front office and reception staff
• Admissions and registration officers
• Student affairs and support staff

What You will Learn
You will gain the practical skills and confidence needed to go above and beyond in your role, including how to:

• Effectively communicate with parents and stakeholders in high-stress situations.
• Master professional communication via phone, email, and in-person interactions.
• Resolve conflicts and handle difficult inquiries with empathy and tact.
• Build positive and lasting relationships that enhance your school's reputation.

Key Details

• Accreditation: This course is fully certified by CPD and is open to the public.
• Course Fee: 1600 AED per person + 5% VAT
• Group Booking Discount: Book as a group of 5 or more and receive a special discount. Please contact info@zenpd.ae to arrange your booking.
  
  Important Notes:
• The course fee is non-refundable.
• The course requires a minimum of 10 confirmed learners to proceed.

Training Schedule Changes While we strive to adhere to scheduled training dates, they may be subject to change due to unforeseen circumstances. Participants will be notified promptly if any adjustments are made.